We are based in Victoria and currently provide support in a number of suburbs around Melbourne. However, we are always growing. If you are looking for a more personal approach to your care, please reach out. We build small, dedicated micro-teams, and we can often establish a trusted local presence in a new area in a very short period of time.
We don’t just assign a name from a list; we find a match that feels right. We take the time to understand your interests, personality, and what a "good life" looks like for you.
You can be as involved in the selection process as you’d like—from reviewing detailed staff bios and meeting potential matches, right through to sitting in on interviews for new recruits. Our goal is to build a small, dedicated micro-team that you’ve personally chosen and trust.
Our pricing is transparent and follows the current relevant Price Guide for the support you access. During our first chat, we’ll provide a clear breakdown of costs so you can feel confident in how your funding is being used.
Our goal is that you are never supported by a stranger. By building a dedicated micro-team around you, we ensure there is always a backup person who already knows your routine and has earned your trust.
Of course, life can be unpredictable, and emergencies do happen. But our promise to you is transparency and consistency—we will always work alongside you to find a solution that keeps your support safe, familiar, and reliable. No revolving doors, just a team that cares.
We like to keep things simple. Once you reach out, we’ll be in touch within 24 business hours to have a real conversation about your needs.
If you are in an area where we already have a presence, we can usually have your dedicated support team ready to go within a week.
If you’re in a new area, we’ll work with you to decide what’s best: we can either wait until your permanent micro-team is fully recruited and ready, or provide interim support while we build the perfect local team around you.
Chemistry is everything. If a match doesn’t feel right, just let us know. There are no hurt feelings. We’ll simply work with you to find a different member for your micro-team who feels like a better fit. You are always in control.
You won't be stuck in a phone queue. You’ll have a direct line to your local coordinator who knows you and your team personally. Whether it’s a schedule change or a new goal, we’re just a quick phone call or message away.
Not at all. We believe in earning your trust every day. While we create a Service Agreement to keep things clear and safe, you stay because you’re happy with the support, not because you’re locked in. You have the freedom to change your mind at any time.
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